How do subscriptions work?
Subscriptions are automatically renewed according to the delivery interval you have selected. The products will be automatically delivered by the store after each successful renewal.
For example, if you have started a monthly subscription, the system will automatically charge your credit card each month and you will receive the products at your home each month, without the need to place the order yourself!
Can I suspend or cancel a subscription?
Yes of course. You can pause or cancel a subscription at any time in the Customer Portal. The only case where the subscription cannot be canceled is if you have started a subscription which requires a certain number of payments before you can cancel it.
The Customer Portal is accessible via the magic link you received in the email sent to you when you first ordered a subscription in the store. You can also access your subscriptions if you create an account in your store.
How do I skip or reschedule a load?
You can ignore or postpone the load in the customer portal. Each scheduled delivery will have a Skip Payment button next to it, which you can use to skip the charge. You can reschedule the charges by clicking the Reschedule button next to the delivery date.
Can I add products to my subscription?
Sure. You can add products to your subscription in the Customer Portal. Simply click on the Edit button in the product card and modify, remove or add products to your subscription.
What happens if the payment cannot be processed?
If the subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link where you can securely update your payment method.
